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Guide to Making a Payment
What kind of payments can I make?
What kind of payments can I make?
Are my details safe?
What stages are involved?
What information do I need to provide?
Suppose I don't have an email account?
Which types of cards can I use?
I need to pay two (or more) instalments, must I make separate
payments?
When will my payment be processed?
To make payments to the Council by credit or debit card,
must I use the Internet?
What should I do if I have problems making a payment?
You can pay the following:
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Council Tax |
Housing Rents |
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Business Rates (NNDR) |
Social Services Bills |
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Careline Service |
Poll Tax Arrears |
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General Invoices |
Parking Fine |
YES. The Council uses the facilities of a leading e-Commerce company, WorldPay plc, to process your credit/debit card transaction securely. All communication between you and WorldPay is encrypted and can only be interpreted by WorldPay. When you make a payment on our web site the Council does not have access of any kind to your card details.
The Council will use the information you provide for the sole purpose of administering your account(s) with the Council. No information will be released to any other organisation.
2. Confirm the payment(s). If you agree, click on the "Enter Card Details" button. You will now be transferred to the WorldPay site.
3. On the WorldPay site you will be asked to supply your card details. Note that you must enter the information marked with a "*" symbol.
What information do I need to provide?
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Identify the kind of payment |
From the dropdown box. |
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Enter the Council's reference number for the payment |
This is called different things on different bills but will be found somewhere on the bill you wish to pay. |
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The amount you wish to pay |
All amounts must be entered in pounds and pence with a decimal point e.g. 123.25 |
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Contact Details |
This information is optional. Any information you enter in the Contact Details fields
will be held on the Wigan Council database and may be used to contact you if there are any queries
regarding the account payment.
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If you select the option to save the Contact Details to your PC, the system will pre-fill the fields with the
information when you next access the page.
NB if you are using a Public Access Terminal to make payments do not save your details to the PC. |
If you wish to receive a receipt by email, you must:
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Enter an email account |
On successful completion of your payment, WorldPay plc will send a receipt by email. If you have entered an email address in the Contact details it will be passed to the WorldPay site and displayed with the payment information, otherwise a Wigan Council email address will be passed to WorldPay. You can, if necessary, amend the email address on the WorldPay page. You can use the email receipt as your official Council proof of payment. |
Suppose I don't have an email account?
If you don't have an email account, leave the space blank. The WorldPay receipt will be sent to the Council instead. On successful completion of your payment, a page will be displayed with details of your payment. Print this out as your receipt.
Which types of cards can I use?
The following types are accepted:
Visa, Mastercard, Maestro, Solo, Delta
I need to pay two (or more) instalments, must I make separate payments?
You can if you wish, but if the payments are all to the same reference number
you can make one payment for the whole amount.
If you are paying to different references, you must make a separate payment to each reference.
When will my payment be processed?
The Council's target is that payments completed before 4:00pm on a normal working day will be processed before 9:00 am the following working day.
To make payments to the Council by credit or debit card, must I use the Internet?
No. You can also make payments using the telephone by calling
0800 169 5878
(a Free Phone Number)between 8:45 am and 4:30 pm Monday - Friday. Please have your bill and card to hand and our staff will take the necessary details to record your payment. If the telephone line is engaged please be patient, several staff are available to take your call.
If you encounter any problems when trying to make payments on the Internet, please ring 0800 169 5878 between 8:45 am and 4:30pm Monday - Friday.